President of Operations
I have purchased numerous Jobman items for both my employees and myself, and found them to not only hold up to the tests of time, but the functionality to be second to none. I wish I could say that about these pants and the customer service I received while attempting to rectify the issue. Having the zipper on these winter pants fail within the very first week of usage, I expected Jobman to simply ask for me to send them back for a new pair. That was hardly the cace. Asked if I might take the pants to a local seamstress (at their cost) was not my idea of customer service and I not something I exactly had the time to sort out. Jobman then apologized for the inconvenience and issued me a return slip. By the time I received the pants back, winter was over and I soon realized the pants I received back were the very ones I had returned, only with a new (second rate) zipper sewn in its place. I have to say I was a little disappointed, skeptical and frankly a surprised that a company whose reputation of QA in the work field would find this a suitable solution for any customer, never mind one who purchased routinely. So fast forward to our first snowstorm here in Massachusetts and while finally breaking out my newly repaired Jobman winter pants, what do you supposed happened to that second rate repaired zipper? Yup, came completely unthreaded! Not sure what Swedish tradition might be when dealing with customers over there, but speaking with folks while having your zipper wide open isn't customary around these parts!
Poor customer service in rectifying what would have otherwise been an immediate swap out for a company like Carhartt. Love your products Jobman, but you have some ground to make up in Customer Service!
Reviewed by: Lou Savlen from Massachusetts, USA.